Shipping and Delivery Policy:
Thank you for shopping at our online store. We provide shipping to both the UK and Europe, ensuring that your orders are delivered in a timely manner.
**Delivery Timeframe:** Orders will be processed within 1-2 working days after payment is received. Once your order has been dispatched, delivery times within the UK are typically within 2-3 working days, and in Europe it is dependent on the destination country, but usually take around 3 to 5 working days. Please note that delivery times may vary depending on the destination and any unforeseen circumstances such as customs delays or extreme weather conditions.
**Shipping Methods:** We use reputable courier services to ensure safe and efficient delivery of your orders. All packages are tracked, allowing you to monitor the status of your delivery.
**Shipping Costs:** Flat rate shipping costs are as follows:
UK – £2.99 or FREE with order value over £15
Europe – £3.99 or FREE for orders over £25
Some orders – Connoiseur and Addict bundles – qualify for free shipping. You can view the shipping cost at checkout before making payment.
**Order Tracking** Once your order has been dispatched, you will receive a tracking number via email. This tracking number allows you to track your order’s journey until it reaches its destination.
**Customs & Duties (for European deliveries):** For deliveries within Europe, please note that additional customs duties or taxes may apply depending on the regulations of the destination country. Any additional charges incurred during customs clearance are the responsibility of the customer.
**Missing or Damaged Items:** In rare cases where items are missing or damaged during transit, please contact us immediately so we can investigate and resolve the issue promptly.
**Returns & Refunds:** We are commited to your full satisfaction with our products. If for any reason you are not satisfied with your purchase, please contact us at hello@sugarpie.co.uk for information on how to return items and receive a refund.
We strive to provide an exceptional shopping experience by delivering high-quality products efficiently across the UK and Europe. If you have any further questions regarding our Shipping and Delivery Policy, please do not hesitate to contact us at hello@sugarpie.co.uk